Customer Service

Ownership Information

Floorwindo International B.V. – Trade name: Windo Displays 
For detailed contact information please visit our about us page.


Europe

United States

Europe

Shipping & Delivery EU

We always aim at delivering your order as soon as possible. Normally webshop orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered to you within five business days. In case of a delay in delivery of more than fifteen business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. We currently ship to countries inside the European Union plus the United States only. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Privacy & Security EU

What information do we collect? 
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience (your information helps us to better respond to your individual needs)
•To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•To send emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, you can change your account settings.How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Do we use cookies? 
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain informationWe use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Returns & Replacements EU

We offer  a ‘no questions asked’ 14-day right-of-withdrawal from your webshop purchase, calculated from the date you order the goods. If you wish to make such a return please contact us. Items shall be returned properly wrapped and packed in their original packaging in unused condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact us as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns  shall be sent to the address specifically instructed by us. Items purchased at the Web Shop cannot be returned in or through any other FloorWindo International B.V. reseller. Please use our return form: Windo_Displays_Webshop_order_return_form_EU.pdf

Warranty EU

Floorwindo International B.V. warranty statement: warranty_statement.pdf

Ordering EU

Ordering from the Floorwindo International B.V. webshop is quick and easy.  Simply click the ‘Add to Basket’ button for the product you wish to put into your cart.  To remove any item in your cart, click the X under the column labeled ‘Remove’.  To change the quantity of an item, change the number in the box under the ‘Qty’ column. As soon as either of these changes are made to your cart, click ‘Update Shopping Basket’ and your new total will be recalculated. Once you are ready to complete the order, click ‘Proceed to Checkout’. Next, please choose to sign in, check out as a guest, or register. You will then be asked to enter billing & shipping information. Following this, choose a shipping method. Your payment information should be entered next. Finally, review your order, check the ‘agree to terms & conditions’ checkbox and click the ‘place order’ button to complete purchase.

Payment, Pricing & Promotions EU

The prices at the Floorwindo International B.V. webshop are current prices and may be changed at any time. Campaigns with reduced prices are time limited. Prices are inclusive of local VAT for consumers and companies within The Netherlands and are payable in EUR. For EU companies outside The Netherlands we provide buying without Dutch VAT. Please contact customerserviceeu@windodisplays.com and submit your VAT number. Payment can be made with iDeal, Paypal, credit card through PayPal or direct payment or as may otherwise be instructed at the Webshop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standards. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Viewing Orders EU

The status of your webshop order can be checked at any time by logging into your account by clicking ‘My Account’ at the top right of each page.

Updating Account Information EU

To update any of your account information, click ‘My Account’. Once you have updated your information, press the ‘Save’ button.
———

Unites States

Shipping & Delivery US

We always aim at delivering your order as soon as possible. Normally webshop orders of items in stock ship within 1-2 business days from Order Confirmation and can be expected to be delivered to you within five business days. In case of a delay in delivery of more than fifteen business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

Privacy & Security US

What information do we collect? 
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience (your information helps us to better respond to your individual needs)
•To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•To send emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, you can change your account settings.How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.Do we use cookies? 
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain informationWe use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Returns & Replacements US

We offer  a ‘no questions asked’ 30-day right-of-withdrawal from your webshop purchase, calculated from the date you order the goods. If you wish to make such a return please contact us. Items shall be returned properly wrapped and packed in their original packaging in unused condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact us as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns  shall be sent to the address specifically instructed by us. Items purchased at the Floorwindo International B.V. webshop cannot be returned in or through any other Floorwindo International B.V.  reseller. Please use our return form: Windo_Displays_Webshop_order_return_form_US.pdf

Warranty US

Floorwindo International B.V.  warranty statement: warranty_statement.pdf

Ordering US

Ordering from the Floorwindo International B.V. webshop is quick and easy.  Simply click the ‘Add to Basket’ button for the product you wish to put into your cart.  To remove any item in your cart, click the X under the column labeled ‘Remove’.  To change the quantity of an item, change the number in the box under the ‘Qty’ column. As soon as either of these changes are made to your cart, click ‘Update Shopping Basket’ and your new total will be recalculated. Once you are ready to complete the order, click ‘Proceed to Checkout’. Next, please choose to sign in, check out as a guest, or register. You will then be asked to enter billing & shipping information. Following this, choose a shipping method. Your payment information should be entered next. Finally, review your order, check the ‘agree to terms & conditions’ checkbox and click the ‘place order’ button to complete purchase.

Payment, Pricing & Promotions US

The prices at the Floorwindo International B.V. webshop are current prices and may be changed at any time. Campaigns with reduced prices are time limited. Prices are payable in US Dollars. Payment can be made with Paypal, credit card through PayPal or direct payment or as may otherwise be instructed at the Webshop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorization. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standards. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Viewing Orders US

The status of your webshop order can be checked at any time by logging into your account by clicking ‘My Account’ at the top right of each page.

Updating Account Information US

To update any of your account information, click ‘My Account’. Once you have updated your information, press the ‘Save’ button.